Office Location

363 7th Avenue, 3rd Floor New York, NY 10001
Phone: (212) 679-1212

FAQ:

How does the order process work?
Because of the amount of variables in each order, we will provide a formal quote within 24 hours of receiving the online order.

What type of payment method do you accept?
We accept payments via all major credit cards: Visa, MasterCard, American Express, Discover. Credit cards will be billed by our parent company CS Designworks.

What are the payment terms?
Upon signed estimate, we will take a 50% deposit via credit card. Full payment is required prior to final delivery.

What type of proofs do you provide?
We provide a digital proof via email. This is what you will approve prior to production.

Can I get a prototype?
Yes, but there is usually a nominal fee.

Can you help with my artwork?
Absolutely! Of course there might be a nominal charge determined by complexity of request.

How can I be sure my order wont get F***d up?
We have been doing this for many years and will do our humanly best to ensure your order is handled correctly from the get go.

I have a question, can I call for assistance?
Hell yeah! This is what we do; our experienced staff will be happy to help anyway we can.

I have social anxiety; can I not call you for assistance?
We understand that some folks are deathly afraid of phone conversations. Email inquiries are fine as well!

Can I cancel an order?
Once an order is sent to production, upon your signed approval, there order cannot be cancelled.

What is the return policy?
We will replace any items that are damaged for any forseen reason, just call.

How come your phone number is not hidden?
Because we are here for you: plain and simple. We build long-term relationships with our customers.

Do you add new products to your product line?
Yes, our Branded Brewers are always on the hunt for the best products.

Once I submit an online order how long will it take to get my formal estimate?
We will do our darnest to get back to you asap, but no later than 24 hours later.

Do you process orders over the weekend?
Sorry, we are typically hanging at our local craft breweries, getting inspired.

Once order is placed, how long does it typically take to receive?
This depends on what is ordered, we will provide this information with your formal estimate.

What are my shipping options?
We typically use UPS Ground, but if items are needed sooner, please let us know and we will provide shipping options. If you’d prefer your order delivered by carrier pigeon, please inquire.

Do you charge sales tax?
Sales tax is charged on any items shipped to New York.

Who is CS Designworks?
CS Designworks is our operating company and The Branded Brewery is a subsidiary. All credit card transactions will be billed by CS Designworks.

© , The Advertising Specialty Institute®. All Rights Reserved. Privacy Policy